Frequently Asked Questions

Shipping and Delivery

Question: How long will it take to receive my package?

Answer:
Standard delivery time is 3–7 business days after your order has been processed and shipped. We typically process orders within 24 hours on business days.

Delivery times may vary based on delivery address, inventory status, carrier, logistics conditions, high order volume, weather conditions, or other factors outside of our control.

For customers in the United Kingdom, estimated delivery times and available delivery options are provided at checkout. Customs and import duties may in some cases affect delivery times.

Question: Which shipping carriers do you use?

Answer:
We partner with various transportation and delivery services, depending on the delivery address, availability, and selected delivery method.

Available delivery options are shown at checkout.

Question: Does shipping cost anything?

Answer:
No. We offer free standard shipping to the countries we deliver to.

Question: Can I track my order?

Answer:
If tracking information is available for your delivery, we will send it to you once your order has been shipped.

If you have not received tracking information or have questions about your delivery, you can contact us at support@scandispirit.com.

Products and Returns

Question: Can I return my product?

Answer:
Yes. In addition to the legally mandated right of withdrawal, ScandiSpirit offers a voluntary 30-day return policy.

For customers in Norway, the legally mandated right of withdrawal applies for 14 days. Our voluntary 30-day return policy gives you an extended option to return your product in accordance with the terms outlined in 'Right of Withdrawal and Returns'.

For customers in the United Kingdom, the legally mandated right to cancel an online purchase applies for 14 days after you receive the item, followed by an additional 14-day window to return the product. Our voluntary 30-day return policy is in addition to these legally mandated rights.

For more information about the right of withdrawal, 30-day return policy, returns, refunds, and how to proceed, see 'Right of Withdrawal and Returns'.

You can also contact us at support@scandispirit.com before you send a return, so that you receive accurate information about the return process.

Question: This product is sold out – when will it be back in stock?

Answer:
We always work to keep our products in stock, but some products may sell out during periods of high demand.

If you would like to receive a notification when a product is back in stock, you can subscribe to our newsletter if this feature is available.

Need Help?

Question: Do you have any questions?

Answer:
If you need assistance or have questions about an order, product, delivery, or return, you are always welcome to contact us.

Email: support@scandispirit.com

We typically respond to inquiries on business days.