General Terms and Conditions

GENERAL

This website is operated by Noctura Commerce Limited under the brand ScandiSpirit.

These terms apply to the use of our website and the purchase of products through the online store.

By using the website or placing an order, you confirm that you have read and accepted these terms, to the extent they apply to your purchase.

Consumers retain all non-waivable rights they have under applicable law. Nothing in these terms shall be interpreted as limiting such rights.

2. COMPANY INFORMATION

The online store is operated by:

Noctura Commerce Limited
RM 602, 6/F, KAI YUE COMM BUILDING
NO. 2C ARGYLE STREET
MONGKOK, KOWLOON
HONG KONG

Company number: 81238349

Email: support@scandispirit.com

3. USE OF THE ONLINE STORE

You must use the website and online store in a lawful and responsible manner.

You may not use the website for illegal purposes, attempt to gain unauthorized access to our systems or services, or otherwise misuse the website.

If we have a reasonable and legal basis to do so, we may restrict or terminate access to the website or refuse to process an order, for example in cases of suspected fraud, misuse, illegal activity, or technical errors.

This does not affect your statutory consumer rights.

4. ORDERS AND FORMATION OF AGREEMENT

When you place an order through the online store, you send a request to purchase the selected products.

After the order is submitted, you will normally receive an order confirmation by email.

A purchase agreement is deemed to be formed when the order is accepted by us, unless otherwise required by applicable law.

We reserve the right to reject or cancel an order if there is a reasonable and legal basis, for example due to obvious price errors, technical faults, unavailability, or suspected fraud.

If we cancel an order after you have paid, the amount paid for the canceled order will be refunded in accordance with applicable law.

5. PRODUCTS AND PRODUCT INFORMATION

We strive to present products, descriptions, images, and other product information as accurately as possible.

However, colors and appearance may vary depending on your screen, device, and other technical factors.

Product images may therefore be illustrative and are not necessarily an accurate representation of every detail of the product.

Products may be limited in availability. We cannot guarantee that all products are always in stock.

6. PRICES AND PAYMENT

The prices applicable to your order are shown in the online store and at checkout before you complete the order.

Any applicable taxes, duties, delivery costs, or other mandatory charges will be disclosed before you complete the order, to the extent required by applicable law.

The currency displayed depends on the market and settings applicable to the order.

Payment is processed using the payment methods available at checkout.

Payment providers may have their own terms and privacy policies.

If an obvious price error occurs, we may correct the error and, if necessary, contact you before processing the order further.

7. DELIVERY AND SHIPPING

We currently offer delivery to Norway and the United Kingdom.

Available delivery options, delivery costs, and estimated delivery time are shown at checkout before you complete the order.

Delivery times may vary depending on the delivery address, selected delivery method, stock status, and other factors beyond our control.

We aim to deliver within the delivery time specified when you place your order.

If a delivery is significantly delayed or does not occur within the deadline required by law or agreement, the customer’s statutory rights apply.

8. RIGHT OF WITHDRAWAL AND RETURNS

Consumers may have a statutory right of withdrawal for online purchases.

The rules vary depending on the market and applicable law for the purchase.

For customers in Norway, the right of withdrawal and return rules are as described in our separate Right of Withdrawal and Returns policy.

For customers in the United Kingdom, the statutory rules on cancellation, returns, and refunds under UK consumer law apply.

See our Right of Withdrawal and Returns page for more information.

Nothing in these terms limits the customer’s statutory rights.

9. GOODS WITH DEFECTS, MISSING PARTS, OR DAMAGE

If a product is defective, damaged, does not conform to the agreement, or does not meet the requirements under law, you have the rights that follow from applicable consumer law.

This may include, among other things, the right to repair, replacement, price reduction, cancellation, or other remedies, depending on what follows from the law and the specific situation.

If you receive a product with a defect, missing part, or damage, please contact us at:

support@scandispirit.com

We will handle the matter in accordance with applicable law.

10. LIABILITY

We do not limit liability that cannot legally be limited or excluded.

Nothing in these terms limits statutory consumer rights.

We are also not responsible for circumstances caused by events beyond our reasonable control, to the extent permitted by applicable law.

This may include, among other things, severe operational disruptions, natural disasters, war, government actions, widespread technical failures, or other extraordinary events that we could not reasonably prevent.

This provision does not limit liability that cannot be limited under law.

11. PERSONAL DATA

Processing of personal data is done in accordance with our privacy policy and applicable data protection law.

For more information, see our separate Privacy Policy.

12. INTELLECTUAL PROPERTY RIGHTS

All content on the website, including text, images, graphics, logos, trademarks, design, product material, and other content, belongs to Noctura Commerce Limited, ScandiSpirit, or our licensors, unless otherwise explicitly stated.

The content may not be copied, distributed, modified, published, or used commercially without our written consent, unless permitted by applicable law.

13. CHANGES TO THE TERMS

We may update these terms when necessary, for example due to changes in our business, services, or applicable law.

The current version will be available on the website.

Changes to the terms do not affect existing agreements or rights the customer has under applicable law, unless otherwise required by law or explicitly agreed with the customer.

14. GOVERNING LAW AND CONSUMER RIGHTS

These terms and the purchase agreement between you and Noctura Commerce Limited are governed by the laws of Hong Kong and shall be interpreted in accordance with them.

However, consumers retain all non-waivable rights that follow from the consumer law applicable to the purchase, including, where relevant, non-waivable consumer rights in Norway or the United Kingdom.

Nothing in these terms shall limit, waive, or exclude rights that the consumer cannot legally waive under applicable law.

15. DISPUTES AND COMPLAINTS

If you have a complaint or dispute related to a purchase, please first contact us at:

support@scandispirit.com

We will attempt to resolve the matter in a reasonable way.

You retain all rights you have to make claims against relevant authorities or courts under applicable law.

For customers in the United Kingdom, these terms do not limit the customer’s right to bring a case before a competent court or use other legal complaint or dispute resolution schemes.

16. CONTACT

If you have questions about these terms, an order, or our products, you can contact us:

Noctura Commerce Limited