Shipping and delivery
1. GENERAL INFORMATION
At ScandiSpirit, we aim to make the entire experience – from ordering to delivery – as simple, secure, and pleasant as possible.
ScandiSpirit is a brand operated by Noctura Commerce Limited.
We offer international delivery to the countries available at checkout in the webshop.
Our main market is Norway, and we also offer delivery to the United Kingdom.
If a country is available as a delivery country at checkout, the applicable delivery options and delivery information will be displayed before you complete your order.
2. FREE STANDARD DELIVERY
We offer free standard delivery on all orders to delivery countries available in the webshop.
This means the customer does not pay a separate fee for standard delivery.
If other delivery options or additional services become available in the future, any costs will be clearly displayed before you complete your order.
3. ORDER PROCESSING
All orders are normally processed within 24 hours on weekdays.
Orders placed on weekends or public holidays are normally processed the following weekday.
During periods of high demand, campaigns, or other extraordinary circumstances, processing time may be slightly longer.
4. ESTIMATED DELIVERY TIME
The estimated standard delivery time is usually 3–7 weekdays after your order has been processed and shipped.
Delivery time may vary depending on delivery address, stock status, carrier, logistics partner, customs processing, and other factors related to the specific delivery.
In some cases, delivery may take longer than estimated due to high demand, delays with carriers or logistics partners, weather conditions, customs processing, or other unforeseen circumstances.
The stated delivery time is an estimate and cannot therefore always be guaranteed.
5. DELIVERY TO NORWAY
Norway is our main market.
We offer free standard delivery to addresses in Norway.
Orders to Norway are delivered via relevant transport and logistics partners available for the specific delivery address.
Depending on the delivery address and chosen logistics setup, delivery may be handled by different carriers or logistics partners.
The estimated standard delivery time to Norway is usually 3–7 weekdays after your order has been processed and shipped.
6. DELIVERY TO THE UNITED KINGDOM
We also offer free standard delivery to the United Kingdom.
Delivery to the United Kingdom may be handled via international carriers, logistics partners, and local delivery partners, depending on the specific shipment and delivery address.
The estimated standard delivery time to the United Kingdom is usually 3–7 weekdays after your order has been processed and shipped.
For international shipments, customs processing or other control processes may occur, which can affect delivery time.
Any taxes, duties, or other costs that, according to applicable law, must be paid by the customer in connection with import will follow the rules applicable to the specific market and shipment.
7. INTERNATIONAL DELIVERY
If we offer delivery to countries other than Norway and the United Kingdom, the information displayed at checkout applies to that specific delivery country.
Delivery options, estimated delivery time, and any other relevant delivery information may vary by country.
We collaborate with external carriers and logistics partners to handle international shipments.
The choice of carrier or logistics partner may vary based on delivery country, delivery address, availability, and other logistics factors.
8. DELIVERY ADDRESS
It is the customer's responsibility to provide a correct and complete delivery address when placing an order.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, this may lead to delays or other costs to the extent permitted by applicable law.
If you discover an error in the delivery address after placing your order, please contact us as soon as possible at:
We cannot guarantee that a delivery address can be changed after the order has been sent for processing or has already been shipped.
9. SHIPMENT TRACKING
If tracking information is available for the specific shipment, it will normally be sent to the customer via email or made available in another way.
When an order has been shipped, it may take some time before the tracking information is registered or updated by the carrier.
Any delays in updating tracking information do not necessarily affect the actual shipment.
10. CUSTOMS, IMPORT, AND INTERNATIONAL SHIPMENTS
For international shipments, customs processing or other import processes may be required.
If the customer is responsible, according to applicable law, for customs duties, import taxes, or other public fees related to the import, this applies in accordance with the rules of that specific country.
We will not charge separate shipping costs for standard delivery when free standard delivery is stated at the time of ordering.
Any public fees or costs that are not part of the shipping cost itself are handled in accordance with applicable law and the information that applies to the specific order.
11. DELAYS
We do our best to deliver orders within the estimated delivery time.
If delivery is delayed, you can contact us at:
Please provide your order number so we can investigate the matter.
Your statutory rights in the event of delayed delivery are not affected by this shipping and delivery policy.
If delivery does not occur within the deadline specified by the agreement or applicable law, the customer's statutory rights apply.
12. DELIVERY AND RISK
Delivery is considered completed when the product is delivered to you or to a person you have designated to receive it, in accordance with applicable law.
Your statutory rights regarding delay, non-delivery, damage, or other delivery issues are not affected by this policy.
13. CONTACT
If you have questions about your order, shipping, or delivery, you are always welcome to contact us:
ScandiSpirit
Noctura Commerce Limited
Email: support@scandispirit.com
Please provide your order number when contacting us so we can quickly locate your order.
Last updated: 22 September 2026